At Hilex Electronics, we are committed to protecting the privacy and confidentiality of our customers’ personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when using our website.
Information Collection
- Personal Information: When you place an order or register an account on our website, we may collect personal information such as your name, email address, phone number, and delivery address.
- Payment Information: We may collect payment information, including credit card details or UPI credentials, to process your transactions securely.
- Automatically Collected Information: We may automatically collect certain information about your device, such as your IP address, browser type, and operating system, to improve the functionality of our website and enhance your browsing experience.
Use of Information
- Order Fulfillment: We use the information you provide to process and fulfill your orders, communicate with you about your purchases, and deliver products to your designated address.
- Customer Service: We may use your contact information to respond to your inquiries, provide assistance, and address any concerns you may have regarding our products or services.
- Marketing and Promotions: With your consent, we may send you promotional emails or newsletters about special offers, new products, or upcoming events. You have the option to unsubscribe from these communications at any time.
Data Security
- We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
- Your payment information is encrypted using secure socket layer technology (SSL) and stored securely in compliance with Payment Card Industry Data Security Standard (PCI DSS) guidelines.
Information Sharing
- We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or to facilitate order delivery and payment processing.
- Third-party service providers may assist us in operating our website, conducting business, or servicing you, as long as they agree to keep your information confidential.
Cookies and Tracking Technologies
- We may use cookies and similar tracking technologies to collect information about your browsing behavior and preferences on our website. These technologies help us analyze traffic patterns, customize content, and improve the overall user experience.
- You have the option to disable cookies in your browser settings, although this may affect certain functionalities of our website.
Data Retention
- We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Children’s Privacy
- Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.
Your Rights
- You have the right to access, correct, or delete your personal information stored in our database. You may also request to withdraw your consent for certain data processing activities.
Updates to Privacy Policy
- We reserve the right to update or revise this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we encourage you to review this page periodically for updates.
Shipping Policy
Shipping Time For India
India domestic shipping : about 4-5 Working Days
International shipping : about 8-15 working days
A standard processing time of up to 24 hours is required before the order is shipped out.
Due to challenges posed by the pandemic, our carrier is temporarily experiencing shipping delays, which may delay your delivery. We are always work to get your package to you as quickly and safely as possible.
Shipping Cost
We offer free shipping on all of our products to customers in the India when orders over 3000INR. Customers in other regions need to pay additional shipping costs (Specific amount please kindly refer to your checkout page).
Tracking
Your tracking number will be sent in email immediately after we ship the order out. You may follow the link in the email to check the estimated arrival time of your order.
(Please note that tracking information will only be updated online in 1 working day after your order has been shipped.)
Contact Us
If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us at +91-8527488995 or hilexelectronics@gmail.com
